What are the key performance indicators (KPIs) for store operations at Publix?

The key performance indicators (KPIs) for store operations at Publix are crucial metrics that help assess how well the store is performing in various areas, and option B encompasses the most comprehensive set of these indicators.

Sales growth is essential for gauging the financial health of the store and reflects how well products are being marketed and sold. Customer satisfaction scores indicate the effectiveness of service and the overall shopping experience, which is vital for customer loyalty and repeat business. Shrink percentage, which measures the loss of inventory due to theft, spoilage, or errors, is crucial for maintaining profitability and operational efficiency.

Together, these three KPIs provide a well-rounded view of a store's performance, covering financial success, customer experience, and loss prevention. Other options do not capture the full spectrum of what is important for monitoring store operations at Publix. For instance, employee satisfaction scores focus solely on workforce morale and do not directly indicate operational success. Inventory turnover gives insight into stock efficiency but does not encompass customer interactions or financial growth. Store cleanliness ratings, while important for customer perception, lack the comprehensive financial and operational insights provided by the chosen answer.