What is the first step of customer service?

The first step of customer service is to provide a friendly greeting. This initial interaction sets the tone for the customer's experience and establishes a welcoming atmosphere. A friendly greeting not only makes customers feel acknowledged and valued but also opens the door for further communication and engagement. It creates a positive first impression and encourages customers to feel more comfortable and at ease during their shopping experience.

Using the customer's name, while important in building rapport, typically comes after the initial greeting. Slicing show offers are relevant to product presentation and promotions but do not pertain to the interactive aspect of customer service. Inviting customers back is a great way to foster loyalty, but it comes later in the relationship-building process once the customer has engaged with the service or made a purchase. Thus, a friendly greeting is fundamental and serves as the foundation for effective customer service interactions.