Which of the following is NOT true about the peak hours for customer service?

The assertion that peak hours for customer service are confined to specific days of the week is not true. While certain times during the week may experience increased customer traffic, peak hours can vary significantly based on a variety of factors including location, season, and specific events. This variability means that peak hours are not strictly limited to specific days, making this option inaccurate compared to others that describe the nature of peak hours more accurately.

The peak hours often include busy time slots, such as 11 AM to 1 PM, which aligns with lunch breaks for many customers. This is a common observation in retail settings where customers tend to visit during their lunch hours. Moreover, peak hours for customer service can indeed last for two-hour intervals in the afternoon, capturing essential volume during the busiest shopping periods. Additionally, it is well recognized that these peak hours generally offer the highest customer traffic, confirming that they are periods of increased shopper activity. Thus, the other statements correctly represent characteristics of peak hours, confirming option C as the statement that does not hold true.